Privacy Policy
Last updated: 3 May 2026
1. Who we are
Brightpoint Cleaning ('we', 'us', or 'our') is a cleaning company based in Northampton, UK. We are the data controller responsible for your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What data we collect
- Contact details (name, email address, phone number)
- Postal address for cleaning visits
- Booking details and service history
- Payment confirmations (please note: we do not store your credit or debit card details)
3. How and why we use your data
We use your information to provide our services and manage our relationship with you. This includes: providing and managing bookings; providing customer support and responding to enquiries; and sending marketing communications where you have given us your explicit consent.
4. Lawful bases for processing
Under data protection law, we must have a 'lawful basis' for using your data. We rely on: Contract (to perform the cleaning services you book); Legitimate Interests (for effective business management and customer service); and Consent (specifically for marketing communications).
5. Who we share data with
We do not sell your personal data. We only share it with trusted third parties necessary for our operations, including: payment providers to process transactions; software tools used for business management; and our cleaners (only sharing the minimal address and contact info needed to perform the clean).
6. How long we keep data
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, booking records are kept for 7 years for tax compliance.
7. Your rights
You have rights under data protection laws, including the right to request access, correction, deletion, or restriction of your personal data. You can also object to processing or request data portability. If you remain unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies in simple terms
Cookies are small files placed on your device. We use them to make our website work correctly, remember your settings, and see how people use our site so we can make it better. You can manage cookies in your browser settings at any time.
9. How to contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@brightpointcleaning.com.